Regulations for the provision of electronic services

The Regulations set out the rules for the implementation of services provided electronically by Grupa Lifetube spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw at Mangalia 2A, 02-758 Warsaw, registered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Economic Department of the National Court Register under KRS number 0000576937, NIP 5272744071, REGON 362397570 – hereinafter referred to as Service Provider.


Regulations – this document setting out the terms and conditions for the use of the Services.

Website – Provider’s website available at

Customer – a person who uses the Services available on the Website

Service – a provision carried out at a distance by means of electronic communication under the terms of the Regulations. These Regulations apply to services:

  • contact form
  • newsletter

Principles of providing the Service

  1. The Service is provided free of charge, use is voluntary.
  2. In order to provide the Service, the Service Provider obtains the necessary personal data from interested persons.
  3. The Service is provided only to the Service Recipients, i.e. persons who:
    1. have provided their data in order to use the Service,
    2. have familiarized themselves with these Regulations and accepted the terms and conditions of the Services,
    3. have given the necessary consents, posted below the content of the form.
  4. The Service Provider’s Website contains cookies that record a Service Recipient’s activities on the Website (page views and viewing time) used by the Service Provider to customize the Website’s content. More information can be found in the Privacy Policy.

Technical requirements and warnings for the Service Recipient

  1. In order to start using the Service, it is necessary to:
    1. Internet connection;
    2. An Internet browser that allows you to view hypertext (HTML) documents linked to the Internet on your computer screen via the Web Service with Java Script execution enabled and cookies saved;
    3. email account and/or phone number.
  2. The Service Provider undertakes to ensure the highest possible quality and stability of the Website and Services provided through it, but is not responsible for the inability to use, interruptions and disruptions caused by force majeure or unauthorized actions of third parties.
  3. If the Service is used correctly, after entering the data and submitting the form, a message will be displayed on the Website, confirming the transfer of data to the Service Provider.
  4. The Recipient is obliged to use the Services in a manner consistent with the law and good morals, bearing in mind respect for personal rights, protection of personal data and the rights of other Internet users and third parties, including copyright and intellectual property rights. Unlawful activities that may impede the functioning of the Services are prohibited.
  5. The Customer is prohibited from providing unlawful content.
  6. The Service provider reserves the right to:
    • to make changes to the information made available on the Website at any time, to supplement and delete it,
    • interruptions in the provision of electronic services, including those caused by failure, system errors, work on upgrading, maintenance or changes in the software of the Website or Services,
    • discontinuation of electronic services.


  1. The Customer is entitled to file a complaint if the Service Provider fails to fulfill its obligations described in these Regulations or performs them in a manner inconsistent with the provisions of the Regulations.
  2. A complaint can be submitted electronically to the address indicated on the Service Provider’s website. The complaint should include, in particular, a description of the problem giving rise to the complaint.
  3. The Service Provider shall consider the complaint within 30 days from the date of its receipt in its correct form. If the complaint cannot be considered within the given timeframe, the Service Provider will notify the complainant within this timeframe of the reasons for the delay and the expected date for consideration of the complaint.
  4. The answer to the complaint is sent to the e-mail address indicated by the complainant. Under special circumstances, the response may be sent using other means of communication (e.g., by traditional mail).
  5. The Service Provider will not consider complaints resulting from ignorance of the applicable laws or the provisions of the Regulations.
  6. If the terms of the complaint procedure are violated, the complaint may not be accepted.

Cancellation of Service

  1. The Service Recipient may terminate the contract for electronic provision of Services by submitting a statement of intent in an e-mail message to the address indicated on the Service Provider’s website or by clicking on the dedicated e-mail address in the message sent by the Service Provider. Removal of the e-mail address from the Service Recipients’ database will take place immediately after the Service Provider receives the message.

Data protection

  1. The controller of the personal data of Service Recipients is the Service Provider.
  2. The purpose of data processing is to provide the service specified in these Regulations. The basis for the processing of the Customer’s data to the extent necessary to provide the Service is the agreement concluded with the Customer, and to the extent of providing information of a marketing nature or a commercial offer – his consent.
  3. The Service Recipient may withdraw consent at any time, without affecting processing carried out prior to withdrawal.
  4. The Service Provider shares the data of Service Recipients with entities that support the operation of the Services.
  5. Data will be used until consent is withdrawn or the Service is terminated, whichever is longer.
  6. Provision of data is voluntary, but necessary to provide Services.
  7. The Service Recipient has the right to lodge a complaint about the processing of his/her data by the Service Provider to the President of UODO (
  8. The Service Recipient has the right to request from the controller access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability. All rights are exercised in accordance with the provisions of the RODO.
  9. To withdraw your consent or exercise your other rights, please contact the Data Protection Officer:

Final provisions

  1. The Regulations are effective as of 27.03.2023 and are available on the Website.
  2. The Service Provider has the right to change the provisions of the Regulations or introduce a new one. The Service Provider will notify the Service Recipients of any change in the provisions of the Terms and Conditions or the introduction of a new one by e-mail.
  3. The new Regulations or changes to the provisions of the existing Regulations shall take effect 14 days after the date of notification to the Service Recipient, and of the change in the provisions of the Regulations or the introduction of the new one, unless the Service Recipient terminates the contract for the provision of services by electronic means in the manner indicated in the Regulations within that period.
  4. The applicable law is Polish law.



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